Returns & Cancellations


RETURNS & EXCHANGES
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Defective merchandise may be returned or exchanged within 10 days after purchase for a refund or exchange, the defective nature of the item will be determined upon receipt. Returns for reasons other than defective or incorrect merchandise will be awarded a store credit only. Merchandise received after 21 days will be subject to a 20% restocking charge. Merchandise received after 60 days will only be accepted at our discretion for a store credit. We will only refund shipping charges if we sent the wrong item or the item sent was defective. Returns for customized items will not be accepted. Apparel returns will be accepted at our discretion for a store credit only. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item. Please note: We do not accept returns on products that were not purchased via this website. Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount. Please contact customer service for a Return Authorization number, which must be clearly written on the OUTSIDE of the package - returns without a Return Authorization number will be refused upon delivery and returned to sender. Beaded jewelry in need of repair after 21 days of purchase are charged a $20 restringing fee for bracelets and $30 for necklaces. Cost of lost beads are determined per item and charged accordingly.
REPAIRS
Beaded jewelry in need of repair after 21 days of purchase are charged a $20 restringing fee for bracelets and $30 for necklaces. Cost of lost beads are determined per item and charged accordingly.
All other repairs or refurbishing will be taken into individual consideration.
Credit and Debit Cards: The total dollar amount of your order is allocated at the time your card is approved.
GIFT CARD TERMS AND CONDITIONS
At this time, the Wrighteous Jewelry gift card is only available at Wrighteous Jewelry website. Not redeemable for cash or credit except where required by law.
SALES TAX
Sales tax is automatically applied to your Wrighteous Jewelry order in accordance with individual state regulations if your shipping address.
ORDER CANCELLATION
You may cancel any Wrighteous Jewelry order as long as it has not been shipped.
Email us at rich@wrighteousjewelry.com to make sure to include your contact information and order number. You will either be contacted by an associate or get an email confirmation regarding your order cancellation and refund confirmation.